Mediate or mess it up?

Workplace conflict is common and can have far-ranging impacts for the whole organisation and not just the individuals involved. The latest and fastest growing trend in conflict resolution is mediation, with the CIPD finding that its use has risen from one in ten (2014-2015) to one in three (2015-2016) 15). But, what is it and how could it benefit you?
What is mediation?
Its goal is resolving the situation for the future rather than looking at the past. It is impartial, fair and acknowledges differences in viewpoints without making anyone ‘wrong’.

Why is it important?
Used in grievance and argument situations mediation can help avoid issues going to an employment tribunal and reduces the possibility of formalprocedures becoming necessary.

What to do now?
  • Create an established organisational framework for mediation within your grievance procedure Encourage management participation.
  • Take a proactive approach to address disputes
  • Decide on a mediator – to establish trust most businesses employ ‘objectiveoutsider’ experts
If you would like help setting up an internal mediation process or are looking for skilled and highly qualified mediators, contact:

Kimberly Bradshaw
Managing Director, Buzzacott HR Consultancy
E | bradshawk@buzzacott.co.uk
T | +44 (0)20 7556 1224
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