Buzzacott's Supervisory Management Programme: Effective Communication/Assertive Behaviour

This module is one of Buzzacott’s seven-module, ILM endorsed Supervisory Management Programme. It is designed to give experienced supervisors and those who are new to managing people the skills, knowledge and confidence to effectively lead a team. This session will focus upon:

• The importance of effective communication in the workplace

• Listening and questioning techniques

• Developing and displaying assertiveness in the workplace

• Models and theories relating to communication and assertiveness

This programme is endorsed by the Institute of Leadership and Management (ILM) and is designed to help delegates acquire the skills they need to fulfil their roles as supervisory managers. Successful completion of the full programme and assessment will give delegates the opportunity to achieve an ILM endorsed accreditation. To book the full seven-module programme, please contact Buzzacott’s marketing team.

This session will take place at Buzzacott’s offices at 130 Wood Street, London EC2V 6DL. Each session will start at 8:30am for registration; the course will begin at 9:00am and end at 12:30pm.